Reservations & Cancellations
Groups visiting the Museum for programs are advised to give at least two weeks advance notice. Please call the Museum Support Staff at (269) 373-7965 or 800-772-3370 to arrange your visit, or by e-mail at email@example.com.
Please be prepared to provide her with the following basic information:
- contact name, phone number and/or e-mail
- name of your school/organization, and mailing address
- names of all teachers (for schools) who will accompany the group
- desired program, date(s) and time(s) (1st, 2nd, and 3rd choices)
- grade level (for schools), or ages of children for other group activities
- approximate number of children and adults visiting
- arrival and departure times
Other information may be required, depending upon the program requested.
You will receive confirmation of your visit by mail.
Billing for Fee-Based Programs:
Schools and other groups
Billing can be deferred until after your visit, except where noted. Please indicate where and to whom to send the invoice when making your reservations. All programs have a minimum $45 fee.
Scouts and Home Schoolers
Non-refundable prepayment of $45 per program is required.
School Missions - Challenger Learning Center
Full-Crew & Junior Missions: $5/student
The Challenger Experience: $3/student
Teacher Workshops (required for Full-Crew Missions): $30
All shows $3/student
Classes and Workshops for Students
All programs $3/student
Teachers and Chaperones free
Cancellations and Late Arrivals
If you must cancel a reservation for a planetarium show or a Challenger Learning Center mission, please send a written note at least two weeks in advance. You may use conventional mail, e-mail to firstname.lastname@example.org, or fax attention Elizabeth Barker at (269) 373-7997. When weather conditions require school cancellations, we will attempt to reschedule your visit.
If your school/group arrives more than 10 minutes after the scheduled start of your planetarium program, the Museum reserves the right to substitute a shorter show, if time allows, and/or will attempt to fit your group into the next scheduled show.
If you cancel a confirmed mission or planetarium show with less than two weeks written notice, your school/group will be billed a late cancellation fee of $100 per mission and/or $45 per planetarium show. This fee will not be charged if your school or the Museum is closed due to inclement weather. Schools will not be able to book further programs until the late fee is paid.
In addition to the classroom teachers, one adult chaperone is required for every six students to help us keep the Museum a safe and pleasant place. For Challenger missions, one CLC-trained teacher is required and must remain with the students during the mission.